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This page shows you how to handle attachments on the Salesforce side of the workflow when using Connector for Salesforce & Jira.

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Note
titleAttachment size limits

Sync from Salesforce to Jira

  • Attachment sync works for up to 350MB file size.

Sync from Jira to Salesforce

  • If Create Salesforce Attachment as Files in connection settings is enabled, attachment sync works for up to 350MB file size.

  • If Create Salesforce Attachment as Files in connection settings is disabled, attachment sync works for up to 25MB file size.

    • When Create Salesforce Attachment as Files is disabled, files will be uploaded to the organization as Salesforce Classic which is limited to 25MB by Salesforce. See File Size and Sharing Limits (Salesforce KB).

  • Attachment size limits are also dependent on your Jira settings. As of May 2022, the default maximum attachment size is 1GB for Cloud and 10MB for Server/Data Center. This can be increased by the Jira admin. You should also be aware of total file storage limits if you are on the Standard plan.

    For more details, Jira admins can refer to these Atlassian KB pages:

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