Problem Statement
| Info |
|---|
While using custom fields in apps like.. Create on Transition (or) Update on Transition, if you encounter that a custom field is not getting created/copied into a new issue. Also if you see the below error message in the logs then please make sure that your custom field name is given properly. If there are any leading/trailing spaces in the custom field name then it will be ignored during the transition. |
Error Message
| Code Block |
|---|
|
ERROR: Custom field: 'XXXX' not found. Field was ignored. |
Environment
| Version | Server 8.0.2 |
|---|
| Application | Jira | App Version | Database Type |
|---|
Cause
| Panel |
|---|
|
Custom field name consists of leading/trailing spaces inside it. |
Solution
Please follow the below steps to fix the issue.
...