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Problem Statement
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We were using the server and had purchased it for another year, but now it's DC compliant and giving us a license mismatch error and our pages are screwed upCustomers renewing their server app on Data Center host run into the following error on App's page after its renewal. |
Error Message
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"This app requires a Data Center license. You currently have a Server license for this app, with a start date of 3 September 2019 or later. To keep using this app, you need to purchase the Data Center app version, which has been approved for Data Center environments. Learn more about Data Center app licensing." |
Cause
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Solution
Due to the recent policy changes from Atlassian, many vendors have made their apps Data Center approved |
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and they are already available |
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on the Atlassian Marketplace. These apps are purpose-built for Data Center environments |
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, tested and verified to live up to Data Center-specific standards for performance, scalability, and reliability. As such, server apps do not work on Data Center host products anymore after 3 September 2019. You will be required to install a data center approved app |
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for your Data Center base product if one already exists. This does not apply if the Data Center approved app does not exist. The existence of Data Center compatible app can be verified on the Atlassian Marketplace for specific apps.
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Solution
- When is it advisable to purchase a data center license if we are already using a server license?
Data Center customers will be required to move to Data Center approved apps, where available, upon their next Server app maintenance renewal window after the date of September 2, 2019. Customers may continue to use their existing Server server app license but will not be able to renew server maintenance after this date."
Please verify the following additional information :
- When do you require to purchase a data center license if you are already using a server license?
Example: The server license was For example, if a server license is expiring on 13-SepMay-20192020. After renewal, the start date of the license would be 14-SepMay-20192020. As per Atlassian, if your license start date is on or after 03-Sep-2019, you are required to purchase a Data Center approved app license if there is a data center approved version available. - When do did changes from this program go into effect?
As part of the launch of the Data Center approved apps program back in 2018, we Atlassian gave Marketplace vendors some time to certify their apps as Data Center approved and time for customers to adopt these apps. For apps where a Data Center approved version is was available, customers have were not been required to run the Data Center approved version for the past one year ( 03 Sep 2018 - 02 Sep 2019). This allowed customers to continue paying the existing price for at least 12 months.If a customer renews and the license start date is on or after 03 Sep 2019, they will be required to purchase a Data Center approved app license if there is a Data Center approved version available. They will no longer be able to renew maintenance for Server versions of apps for which there are Data Center approved versions.