Normally, the Time to Resolve field shows the total time taken by an issue from open to resolvingthe creation of an issue to resolve. If any user wants total time to be calculated from different statuses to resolve, then the user we should follow the below instructions.
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Create a calculated field by navigating to AIO Reports → My Area → My Calculated Fields& click Create New Field button.
Configure the calculated field as an example below. You need to mention all the intermediate statusshould add intermediate statuses(From In progress to Resolved) to the listitems.
Add the calculated field in to your report to get the total time taken by issues to be calculated resolve from different statuses to resolve
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