Problem Statement
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While using If your custom fields in apps like.. are not getting created/copied in Create on Transition ( or ) Update on Transition , if you encounter that a custom field is not getting created/copied into a new issue.Also if you see by getting the below error message in the logs then please make sure that : Make sure your custom field name is given properly. If there are does not have any leading/trailing spaces in the custom field name then it will be ignored during the transition. |
Error
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Message
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ERROR: Custom field: 'XXXX' not found. Field was ignored. |
Environment
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| Server 8.0.2 | Application | Jira |
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Cause
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Custom field name consists of leading/trailing spaces along with it. Such custom fields are ignored during the transition and will get the above-mentioned error. |
Solution
Please follow Remove the leading/trailing spaces from the custom field name by following the below steps to fix the issue.:
- Goto Cogwheel → Fields → Fields→ Custom fields→ fields → the custom field name→ name → Edit.
- Check if there are any leading/trailing spaces in the name.
- If so, remove the spaces and save the custom field.