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Problem statement

A few users of Create on Transition users reported a common an error that they have been noticingnoticed. The Create issue post-function is not copying the values from the Reporter and/or Assignee field to the newly created issue.

Error message

Ignore adding User(User) for user: User does not have Reporter permission to the project.
 SAMPLE

Ignore adding User(User) for user: User does not have Assignee permission to  the project. PMNGT

Environment

Solution

Use the following troubleshooting steps to ensure the Reporter/Assignee fields are copied during the transition:

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Make sure the respective reporter/assignee/the user who is performing the transition in the source issue) has Create Issues, Modify Reporter/Assignable User, Assign Issues permissions under the respective project permission scheme.

Ignore adding User(User) for user: User does not have Reporter permission to the project SAMPLE

Ignore adding User(User) for user: User does not have Assignee permission to  the project PMNGT

Troubleshooting steps

Use the following troubleshooting steps to ensure the Reporter/Assignee fields are copied during the transition:

1. To verify user permissions: 

   • Navigate to the intended project. 

   • Select Project Settings from the bottom left corner of the screen.
   • Select the Permissions option from the Settings menu.
   • If your issue has a Reporter field, Verify if the user who is creating the issue or executing the command has Create Issues and Modify Reporter permissions (as shown in the screenshot below)
     
     
     
     
   • If your issue has an Assignee field, check for the below permissions.
     1. Verify if the user who is creating the issue or executing the command has Assign Issue permission (as shown below).   
     2. Verify if the Assign user has Assignable User permission (as shown below) 

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