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Can I migrate Jira Service Desk projects with Configuration Manager for Jira?
Currently CMJ Yes. Just update to CMJ version 6.0+.
- CMJ versions older than 6.0 can move projects of type Service Desk along with their related standard Jira configuration objects, but
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- do not support any Service Desk – specific configurations (i.e. SLAs, queues, automation rules, etc. are not included in the snapshot).
After I migrated a Jira Service Desk project's standard configuration with Configuration Manager for Jira, it is unusable through the UI.
After the SD project is deployed with CMJ, it may not function correctly, because its specific configuration is missing. To fix this, you can change the project type to another one (say Business) and revert it to Service Desk. This will force Service Desk to populate the necessary configuration for this project.
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