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  1. Mention them with the @ directive.  Simply typing @ + bot name will add the bot as an app to the channel.

  2. Invite them with the Slack "/invite" command.

  3. Add the bot with the "Add app" Slack channel feature.

    Important:  Once the bot is added, you will see the following confirmation message:

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Accessing your bot's configuration

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There are 3 convenient ways to access a channels bot configuration.

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Click the "Configure" button to access your channel's notification options.

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The following options are available for channel notification configuration:

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Projects, Issue Types, and Priority

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  1. Start typing in each control. The bot will respond with suggestions based on text you enter.

  2. You can select multiple projects, issue types, and priorities. The bot will monitor Jira and generate notifications based on these channel settings.

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Advanced Features

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  1. Click the "Advanced Settings" button to toggle to JQL-mode.

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  • The following view allows the granular control with JQL syntax.

  • You can enter any valid JQL syntax into the first text box.

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Ignore specific user updates

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  • Click individual Jira actions under "Notify channel when..." that this channel's bot should react to.

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Select Delivery Frequency

You can configure the channel's bot to respond to Jira actions individually and immediately, or on an interval.  Interval settings allow message to be bundled and displayed together.

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Set Output Location

You can control where the channel displays bot notifications.  Either directly in the channel, or in a daily consolidated thread.

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  • When location is set to channel, any notification is displayed directly in the configured slack channel.

  • When set to thread mode, the bot creates a daily thread message and keeps the summary information updated when notifications are triggered.  

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  • Save your settings and your new notifications will start coming in thread mode. 

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Note: "Standard" is the default channel message format.

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Quick Create Settings

Click the "Configure" button from the main channel configuration screen to access quick create settings

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  • The follow are all options available for quick create configuration

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Additional Settings - Enable User Override

If not all slack users have a corresponding Jira user, you can set the channel to create Jira tickets on behalf of a specific designated user.

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Click "Authorize with Jira" to authenticate your individual Jira account to be able to create tickets for every user in the channel.  

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  • Click "Allow" to authorize your Jira Intergration+ bot to access your Jira instance.

  • Once saved, you can reset this configuration at any time

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Removing a bot from a channel

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