Versions Compared

Old Version 22

changes.mady.by.user Derya Özdemir

Saved on

compared with

New Version 23

changes.mady.by.user Iryna Ihnatiuk

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Note

For correct integration of WhatsApp Business with Chat for Jira Service Management, make sure that:

  1. You have set up an open portal to allow anyone to access your portal. 

  2. You're aware of the 24-hour rule according to WhatsApp Business Policy.

  3. There is at least one Agent online on the Chat Dashboard page.

WhatsApp integration works on a project basis. You cannot use the same configuration data (user system token, phone number ID, app token, app secret) in different projects. This will lead to a problem when a WA user can receive messages from different projects, but replies will only go to one (last enabled) project.

🚀 Next Steps

First, you’ll need to set up the WhatsApp Business Platform:

...