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  1. Start a deployment.

  2. On the Analyze changes phase, move to the Users tab. /wiki/spaces/DCMCMT/pages/538083329 Read more about deploying users.

  3. Check for any users with missing or invalid email addresses.

  4. To resolve any problems with unknown users or if you want to change the default user information, click the Download mappingbutton at the top right. You will get a JSON file with the default mapping of all configuration elements in the deployment, including users.

    CMJC-apply-transformations-to-users.PNG

  5. Modify the JSON file to correct missing or invalid email addresses. Also, if you would like to map several server users to a single Jira Cloud account, change their email addresses to match the email address of that Jira Cloud user. Check the guidelines about customizing mapping.

  6. Click Customize mapping, upload the JSON file with the changes, and click Confirm.
    The video below shows how to upload and apply transformations from a JSON file.

    CMJC-customize-mapping-fix-problems.mp4

  7. After you’re done making changes to the user mapping, click Deploy to move on with the deployment.

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In the deployment wizard, you can download a file that contains all the information about the users and how they’ll be deployed to the cloud. Then, you can either make changes to that file to include your desired user transformations, or you can construct your own file and apply either of the files to the configuration.

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