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1. If the deployment fails, click the help icon ( ) at the bottom right of the error page. If you have already closed the failed deployment, navigate to the Jira > Apps > Configuration Deployment page and click the View button for your deployment in the Manage deployments list.

2. Click the help icon ( ) at the bottom right of the deployment page.

3. In the Get help on this deployment window, choose the Share info with the support team option.

4. In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.

5. Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.

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1. Navigate to the Jira > Apps > Configuration Deployment page.

2. Click the New deployment button.

3. Аdd a name and destination Jira Cloud URL, and click Select to move to the next page.

4. In any of the following pages of the deployment wizard, you can enable sharing data with Appfire’s support team. To do that, click the help icon ( ) at the bottom right of a deployment page. The options for data sharing are especially useful when you hit an error causing a failing deployment.

5. In the Get help on this deployment window, choose the Share info with the support team option.

6. In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.

7. Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.

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1. Navigate to the Jira > Apps > Configuration Deployment page.

2. Click the View buttonnext to a deployment in the Manage deployments list.

3. Click the help icon ( ) in the bottom-right corner of the deployment page.

4. In the Get help on this deployment window, choose the Share info with the support option.

5. In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.

6. Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.

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1. Navigate to the Jira > Apps > Configuration Deployment page.

2. Click the View buttonnext to a deployment with shared data in the Manage deployments list.

3. Click the SHARED WITH SUPPORT status at the bottom right of any deployment page.

4. In the Share info with the support team window, click the Stop sharing button or uncheck the boxes of the information you had previously shared and click Confirm.

5. You’ll return to the Get help on this deployment window. You can again choose between the options or click Close to return to the deployment.

6. After you stop the data sharing, check if the SHARED WITH SUPPORT status has reverted to the initial help icon ( ) at the bottom right of the page.

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