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Description

This page explains:

  • Migration support details for the app content from server/DC to cloud

  • Differences between the server/DC and cloud version of the app

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Limitations

The following fields is are not supported during migration:

  • username or user ID for user fields such as Assignee, Reporter etc..., Reporter, and so on

  • specific components

  • Versions 

  • Issue security levels

  • Status

  • Labels

  • specific values in custom fields

  • entry substitution variable

  • Epic issue type includes

  • All the above mentioned fields for subtask cloning

Differences between server/ DC and cloud versions of the app

The following table lists the differences between server and cloud versions of the app:

Feature

Server/DC

Cloud

Clone behavior configuration

Supports a property file based configuration

Provides easy to use configuration screen to define clone operations that control the clone behavior

Custom clone operations

Supports a maximum of 16

Supports any number of clone operations

Clone options

  • copy attachments

  • copy watchers

  • copy worklogs

  • copy comments

  • copy subtasks

  • copy subtask estimates

  • copy parent reporter

  • copy parent versions

  • copy links

  • copy epic issues

  • copy epic issue subtasks

  • copy epic issue subtask estimates

Supports all the clone options

Supports all the clone options

Note

Images or any form of media added to rich text editor issue fields are copied to the cloned issue only if Copy attachments is selected. If not, a broken image is displayed in the respective field of the cloned issue.


Mapping fields from original issue to a new value in the target issue conditioned on original issue field values

  • Set target project

  • Set target type

  • Set target component

  • Set target version

  • Set link type

  • Set link direction

Supports mapping all issue fields

For more information, refer to the mapping keys section in Clone properties

Supports mapping all issue fields

Setting standard and custom fields for subtasks

Supported

Not supported

Single clone conditions

  • Projects

  • Issue types

  • Status

  • Roles

  • Project category

Supports all single clone conditions

Supports all clone conditions except Roles and Project category.

Bulk clone conditions:

  • Projects

Supports all bulk clone conditions for Data Center only.

Not supported

Clone properties

  • fieldExcludes

  • fieldIncludes

  • ignoreFields

  • projectIncludes

  • issueTypeIncludes

  • retainCommentsOriginalDate

  • retainWorklogsOriginalDate

  • epicIssueTypesIncludes

Supports all clone properties

Supports only:

  • Ignore fields (Not applicable to subtasks)

  • Field excludes

  • Project includes

  • Issue type includes

Post cloning processing

Functions as expected

Functions as expected.

Bulk Clone

Supported for Data Center only

Supported

Localization

Not supported

Supported in Spanish, French, German, and Italian.

Advanced field type - User Picker (multiple users)

Not supported

Supported

Problem reporting

If you experience any problems or behavior changes that are unexpected, refer to Help and open a ticket with us. This helps us identify and prioritize fixes and improvements.