| Button handy |
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| blank | false |
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| color | #0052CC |
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| name | Cloud |
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| link | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Define+an+SLA |
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| width | 84 |
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| Button handy |
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| blank | false |
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| color | #EBECF0 |
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| name | On-Prem |
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| link | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Define+an+SLA |
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| width | 85 |
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| Note |
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In January 2024, we're introducing a brand-new SLA configuration page! You’ll be able to revert to the old page for 3 months – explore and transition at your pace. Stay tuned for more updates and a demo as we approach the New Year. |
This page contains step-by-step instructions on how to create an SLA on Time to SLA for Jira Cloud.
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| Panel |
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| panelIconId | atlassian-light_bulb_on |
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| panelIcon | :light_bulb_on: |
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| panelIconText | :light_bulb_on: |
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| bgColor | #FFFAE6 |
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Learn more about SLA Conditions here. |
- Goals – Set your SLA goals. Goal selection is a two-step process: first, the goal type; then, the goal itself. There is always one goal by default, but this can be disabled.
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The goal types are:
Negotiation date
Dynamic duration
Duration
Next business day
No target
To learn more about them, check out the SLA Goals page.
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| Calculation-Method |
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| Calculation-Method |
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Calculation Method – Select the ion method for the elapsed duration. Your options are All Cycles, First Cycle, Largest Span, and Last Cycle.
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| critical-zone |
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| critical-zone |
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7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from
blue to
orange. (
Learn more about the SLA Panel here.)
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| Panel |
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| panelIconId | atlassian-light_bulb_on |
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| panelIcon | :light_bulb_on: |
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| panelIconText | :light_bulb_on: |
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| bgColor | #FFFAE6 |
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Did you know that you can create special notifications that will alert you and your team when an SLA is in the critical zone? Learn how here. |
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| display-linked-issues |
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8. Display SLA on Linked Issues – You can select whether to display this SLA in linked issues and specify which link types it’ll be displayed in. When you link two issues, you’ll be able to see the SLA Panel on both of them.
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| Panel |
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| panelIconId | 1f945 |
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| panelIcon | :goal: |
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| panelIconText | 🥅 |
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| bgColor | #F4F5F7 |
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SLA Goals Overview |