Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches:
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Using the “Create Request" message action
Create a request through chatting with bot directly
Create request through compose action
Create request through issue type card
Create request through personal bot chat tab
Create a request button on personal bot "My Requests" tab
Create a request channel tab
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Use the “Create Request" message action
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In the Chat or Channel select a message you want to turn into a support request
Select the three dots button
Click on the "Create Request" button
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Chat with the
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Bot
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Navigate to the chat icon
Type "create request"
Select from the following suggested support requests or select "Not seeing the ticket you need?"
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Use the “Create Request” button in the app’s compose action
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Navigate to the chat
Click on the three dots button located below the message input field
Select the HelpDesk+ Icon
Select the “create request” button
Search for an Issue Type
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from message compose
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Navigate to the chat
Click on the three dots button located below the message input field
Click on the Helpdesk+ Icon
Search for specific issue type or write “support”
Once the correct issue type is displayed, click on the issue type card
Fill out the required fields and then click “submit”
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Use the “Create a Request” tab in the app
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Navigate Switch to the chat where you want to initiate the support request HelpDesk+ Chat or open the App
Click on the Create a Request button tab at the top of the application
Complete the necessary fields
Click on the Create button
Create a Request - Personal Bot "My Requests" Tab
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Navigate to the chat
Click the My Requests tab at the top of the application
Click on the "Create Request" button
Fill out the required fields
Click the submit button
Create a Request in Channel Tab
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Navigate to the channel where you want to create your request
Select the + icon at the top of the application
Select Helpdesk+
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You will be presented with the same issue types you have access to in the Jira Help Center
Find the “Create request” button in the app’s “My Requests” screen
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When viewing the “My Requests” tab in the app, find the “Create request” button in the upper-right
You can access this tab to view your requests by simply locating the app and selecting the “My Requests” tab