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Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches:

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Table of Contents
  • Using the “Create Request" message action

  • Create a request through chatting with bot directly

  • Create request through compose action

  • Create request through issue type card

  • Create request through personal bot chat tab

  • Create a request button on personal bot "My Requests" tab

  • Create a request channel tab

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Use the “Create Request" message action

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  1. In the Chat or Channel select a message you want to turn into a support request

  2. Select the three dots button 

  3. Click on the "Create Request" button

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Chat with the

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Bot

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  1. Navigate to the chat icon

  2. Type "create request"

  3. Select from the following suggested support requests or select "Not seeing the ticket you need?"

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Use the “Create Request” button in the app’s compose action

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  1. Navigate to the chat 

  2. Click on the three dots button located below the message input field

  3. Select the HelpDesk+ Icon

  4. Select the “create request” button 

Search for an Issue Type

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from message compose

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  1. Navigate to the chat 

  2. Click on the three dots button located below the message input field

  3. Click on the Helpdesk+ Icon

  4. Search for specific issue type or write “support”

  5. Once the correct issue type is displayed, click on the issue type card

  6. Fill out the required fields and then click “submit”

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Use the “Create a Request” tab in the app

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  1. Navigate Switch to the chat where you want to initiate the support request HelpDesk+ Chat or open the App

  2. Click on the Create a Request button tab at the top of the application

  3. Complete the necessary fields

  4. Click on the Create button

Create a Request - Personal Bot "My Requests" Tab

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  1. Navigate to the chat 

  2. Click the My Requests tab at the top of the application

  3. Click on the "Create Request" button

  4. Fill out the required fields

  5. Click the submit button

Create a Request in Channel Tab

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  1. Navigate to the channel where you want to create your request

  2. Select the + icon at the top of the application

  3. Select Helpdesk+

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  1. You will be presented with the same issue types you have access to in the Jira Help Center

Find the “Create request” button in the app’s “My Requests” screen

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  1. When viewing the “My Requests” tab in the app, find the “Create request” button in the upper-right

    1. You can access this tab to view your requests by simply locating the app and selecting the “My Requests” tab