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• Auto-create now works with multiline input in Jira Software Projects.

5.16.4

• Informational text will now be displayed for Improvements to the Canned Responses setting even when it is disabled integration with HelpDesk+

5.16.3

• Security fixesCorrected several grammatical errors in modal text

2023 Releases

5.16.1

• Resolved an issue that led customers to see user or bot tokens.

• Agents can now correctly add internal comments immediately after ticket creation

• Canned Responses Pro Templates for Jira integration introduced

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