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We’ll keep the data you share with Appfire for 30 days. Remember that However, you can stop sharing deployment data with support at any time. See how to stop sharing in our step-by-step guide below. |
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The image below shows you where to find the new help and support consent options for a deployment.
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What data you can share for your cloud-to-cloud deployments
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Source configuration
This option includes the projects and boards added to the deployment and all configuration elements and users associated with these projects.Applied transformations
This option includes all transformations applied to the projects and configuration elements in the deployment scope. Applying certain transformations can lead to deployment issues, so sharing that data with the support team is essential.Destination configuration
This option includes destination projects, configuration elements, and users affected by the source configuration being deployed.
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Step-by-step guides for sharing deployment data
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data
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In the following sectionsections, we’ve put together instructions on sharing deployment data for support purposes.failed, new, and existing deployments and how to stop sharing data.
Share data for failed deployments
To share deployment data with Appfire’s support team:
If the deployment fails, click the help icon (
) at the bottom right of the error page. If you have already closed the failed deployment, click the View button in the Manage deployments list in the navigate to the Jira > Apps > Configuration Deployment page and then click click the View button for your deployment in the Manage deployments list.Click the help icon (
) at the bottom right of the deployment page.In the Get help on this deployment window, choose the Share info with the support team option. Check how to find the options in the following screenshot.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
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Share data for new deployments
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To share deployment data with Appfire’s support team:
Navigate to the Jira > Apps > Configuration Deployment page.
Click the New deployment button.
Аdd a name and destination Jira Cloud URL, and click Select to move to the next page.
In any of the following pages of the deployment wizard, you can enable sharing data with Appfire’s support team. To do that, click the help icon (
) at the bottom right of any a deployment page after step 3. The options for data sharing are especially useful when you hit an error causing a failing deployment.In the Get help on this deployment window, choose the Share info with the support team option. Check how to find the options in the following screenshot.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
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You can also share data from older deployments. All you need to do is open a previous deployment and enable the data sharing.
To share deployment data with Appfire’s support team:
Navigate to the Jira > Apps > Configuration Deployment page.
Click the View buttonnext to a deployment in the Manage deployments list.
Click the help icon (
) in the bottom-right corner of the deployment page.In the Get help on this deployment window, choose the Share info with the support option.
Choose what deployment data to share with support (link to the part with the types of data if you’d like) In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
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Navigate to the Jira > Apps > Configuration Deployment page.
Click the View buttonnext to a deployment with shared data in the Manage deployments list.
Click the SHARED WITH SUPPORT status at the bottom right of any deployment page.
In the Share info with the support team window, click the Stop sharing button or uncheck the boxes of the information you had previously shared and click Confirm.
You’ll return to the Get help on this deployment window. You can again choose between the options or click Close to return to the deployment.
After you stop the data sharing, check if the SHARED WITH SUPPORT status has reverted to the initial help icon (
) at the bottom right of the page.
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