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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here. |
Key Features | Server/Data Center | Cloud | Notes |
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Live Chat on Jira Customer Portal |
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Live Chat on |
External Website |
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Chat Dashboard |
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Auto-created Jira Issue based on Chat conversation |
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Chat |
Information in Jira Issue |
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Agents Online/Offline Schedule |
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Desktop |
Notifications for Agents |
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Sound Notifications for Agents |
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Widget Notifications for Customers |
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Chat Widget | |||
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Chat Widget on Main Customer Portal Page |
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No-code Chat Widget customization for Jira Portal |
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Translating and Customizing Chat Messages |
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Pre-Chat Form |
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| On DC, it’s called “Initial form” |
Privacy Statement on Chat Widget |
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Anonymous access |
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Registration to Chat Widget |
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Auto Login |
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Chat Widget on Login Page |
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| *On Cloud, the Chat Widget can only be placed on project-specific portals due to Jira’s limitations. |
Widget Visibility Schedule |
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Welcome and Greeting messages |
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Welcome Ribbon |
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Disabling Adding Messages to Resolved Issues |
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Hiding Resolved Issues in Chat Widget History |
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Integrations | |||
Knowledge Base Integration |
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Canned Responses Pro |
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WhatsApp Business Integration |
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Slack Integration | |||
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Microsoft Teams Integration |
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Salesforce |
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IBM Watson Assistant |
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