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Frequently Asked Questions
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Why is my app installation taking a long time?
This may happen if you have a large instance and
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upgrade from a previous version. We advise you to wait it out if your instance contains large amounts of data.
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I have questions about purchasing licenses.
If you have questions about our add-on licenses, consult our support team via any channels mentioned on our Getting Help page.
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What if the Confluence Instance can not access the Atlassian Marketplace?
MyAtlassian is a site to manage your Atlassian-related licensing and orders. If you have a valid license for the designated add-on, the license key will be stored on MyAtlassian.
Copy the license key and manually paste the key into the Universal Plugin Manager:
Go to the top right of the page and click the
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Cog icon > Manage apps.
Then, expand the add-on details and paste the license key in the text box.