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This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here. |
Canned Responses Pro is all about and HelpDesk+ have joined forces to streamline your support workflow, saving you time hours and effort when crafting ensuring consistent, helpful responses to your customers. Now, you can take your efficiency even further with our seamless integration with HelpDesk+communication.
What is HelpDesk+?
HelpDesk+ is a powerful two-way Say goodbye to context switching! HelpDesk+ bridges the gap between Slack and JSM integration , equipping your team with an AI-powered chatbot for your help desk. It gives end users the ability to request support directly from Slack to improve customer satisfaction (CSAT). Support agents can also easily transitiondirectly within Slack. Here's what HelpDesk+ offers:
Frictionless Support for Customers: Users can seamlessly request support from Slack channels, boosting customer satisfaction.
Streamlined Workflows for Agents: Transition, assign, and comment on
JSM tickets right from Slack, saving an estimated 2 hours per agent
weekly.
Cost-Effective Efficiency: Translate saved time into significant cost savings throughout the year.
How does it work with Canned Responses?
This integration is off by default. To enable the integration, go to HELPDESK+ Settings from the sidebar, navigate to Plugins, and check the box next to Show Canned Responses (Jira Cloud only).
Requirements and Configuration
This integration feature is available for Jira Service Management for Jira Cloud. To use this feature, you must have both HelpDesk+ and Canned Responses Pro Templates for Jira installed in your Jira instance.
Once both apps are installed and the Canned Responses integration is enabled, agents will see Canned Responses Pro templates will appear on the “Add a comment” screen. Once the agent selects a template, the comment box will be automatically populated. Then, the agent can submit the message as usual.
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At this momentPlease note that, at present, the Insights feature of Canned Responses Pro do does not track or count the canned responses that are used through this integration. |
Requirements and Configuration
This integration feature is available for Jira Service Management for Jira Cloud. To use this feature, you must have both HelpDesk+ and Canned Responses Pro Templates for Jira installed in your Jira instance.
The integration
.is disabled by default. To activate it:
Go to HELPDESK+ Settings from the sidebar.
Navigate to Plugins.
Check the box next to Show Canned Responses (Jira Cloud only).
Want to learn more?
Check out the HelpDesk+ documentation.
Install HelpDesk+ from the Atlassian Marketplace.