On this page:
...
At Appfire, we deeply care about our users and partners’ success. To enhance your experience with CMJ Cloud, we’ve introduced a new feature for greater supportability. It lets you share selected deployment data with our support team, ensuring quicker resolution of issues. Also, you can turn this feature on and off at any deployment phase. Sharing deployment data is usually required by the support personnel after creating a support ticket.
| Info |
|---|
CMJ Cloud Migration Tool doesn’t log a support ticket to Appfire’s support team when you enable deployment data sharing. Remember that you still need to choose the Get support option to create a ticket to let our team know you need help. By sharing your data first, however, you’ll get a much quicker resolution to your issue. |
...
If the deployment fails, click the help icon (
) at the bottom right of the error page. If you have already closed the failed deployment, click the View button in the Manage deployments list in the Jira > Apps > Configuration Deployment page and then click the help icon ( ) at the bottom right.In the Get help on this deployment window, choose the Share info with the support team option. Check how to find the options in the following screenshot.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
...
Navigate to the Jira > Apps > Configuration Deployment page.
Click the New deployment button.
Аdd a name and destination Jira Cloud URL, and click Select to move to the next page.
In any of the following pages of the deployment wizard, you can enable sharing data with Appfire’s support team. To do that, click the help icon (
) at the bottom right of any page after step 3. The options for data sharing are especially useful when you hit an error causing a failing deployment.In the Get help on this deployment window, choose the Share info with the support team option. Check how to find the options in the following screenshot.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
...
Navigate to the Jira > Apps > Configuration Deployment page.
Click the View buttonnext to a deployment in the Manage deployments list.
Click the help icon (
) in the bottom-right corner of the deployment page.In the Get help on this deployment window, choose the Share info with the support option.
Choose what deployment data to share with support (link to the part with the types of data if you’d like) and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
...
Navigate to the Jira > Apps > Configuration Deployment page.
Click the View buttonnext to a deployment in the Manage deployments list.
Click the SHARED WITH SUPPORT status at the bottom right of any deployment page.
In the Share info with the support team window, click the Stop sharing button or uncheck the boxes of the information you had previously shared and click Confirm.
You’ll return to the Get help on this deployment window. You can again choose between the options or click Close to return to the deployment.
After you stop the data sharing, check if the SHARED WITH SUPPORT status has reverted to the initial help icon (
) at the bottom right of the page.
...