...
Create a Salesforce custom text field that will hold the Salesforce Record ID; its length should be 18 or more to match the length of the record ID. Please do not create a formula field to capture the ID.
Add the new text field to the object page layout.
On this field, we need to copy and paste the record ID from the URL (This can be automatized by using a flow or trigger)
We can use the following flow to automate the copy:
In Salesforce, go to Setup > Flows > New Flow > Select “Record-Triggered Flow” > Click on Create.
On the next screen, set the flow parameters as follows (in the example we are using the case object):
Click on the add element button (+) and select the “Update records” option.
On this screen, set the flow parameters as follows:
When we have filled in the field with the record ID, the connector will be able to find it in the jira association screen.
