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No additional configuration in Chat for JSM is required. As soon as you connect your JSM instance with Microsoft Teams, you will be able tomanage :
✅ 1. Manage tickets initiated via MS Teams on the Chat Dashboard in Jira.
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On the Chat Dashboard page, ensure your JQL filter includes all necessary issues and the setting “Allow customer to reply in the chat widget” is checked for the conversation.
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✅ 2. Manage tickets initiated via the Chat Widget on the portal or your website in Microsoft Teams.
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For this use case, make sure that you have added the "Chat" request type in Project Settings → Chat → Request type settings.
Enjoy the integration and feel free to share your feedback with us!