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That can be done through an app called Atlassian Assist or a robust and AI-powered HelpDesk+ app.
Slack integration via Atlassian Assist
Learn what chat in Jira Service management is and follow the steps to set up chat in Slack.
Configure if messages should be turned into Jira issues automatically or manually.
Slack integration via HelpDesk+
Learn how to connect your Slack and JSM user accounts with HelpDesk+.
Find out how to work with support requests in Slack.
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Chat for JSM
No additional configuration in Chat for JSM is required. As soon as you connect your JSM instance with Slack, you will be able to:
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