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Jira Service Management works with Microsoft Teams through an app called Atlassian Assist.
JSM and Microsoft Teams integration via Atlassian Assist
Learn what chat in Jira Service management is and follow the steps to set up chat in Microsoft Teams.
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Chat for Jira Service Management
No additional configuration in Chat for JSM is required. As soon as you connect your JSM instance with Microsoft Teams, you will be able to manage tickets initiated via MS Teams on the Chat Dashboard in Jira.
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