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Learn what chat in Jira Service management is and follow the steps to set up chat in Microsoft Teams.
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Slack integration via HelpDesk+
Learn how to connect your Slack and JSM user accounts with HelpDesk+.
Find out how to work with support requests in Slack.
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Chat for Jira Service Management
No additional configuration in Chat for JSM is required. As soon as you connect your JSM instance with SlackMicrosoft Teams, you will be able to :✅ 1. Manage manage tickets initiated via Slack MS Teams on the Chat Dashboard in Jira.
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On the Chat Dashboard page, ensure your JQL filter includes all necessary issues and the setting “Allow customer to reply in the chat widget” is checked for the conversation.
✅ 2. Manage tickets initiated in the Chat Widget on the portal or your website in Slack.
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Enjoy the integration and feel free to share your feedback with us!