| Button handy |
|---|
| blank | false |
|---|
| color | #0052CC |
|---|
| name | Cloud |
|---|
| link | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Define+an+SLA |
|---|
| width | 84 |
|---|
|
| Button handy |
|---|
| blank | false |
|---|
| color | #EBECF0 |
|---|
| name | On-Prem |
|---|
| link | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Define+an+SLA |
|---|
| width | 85 |
|---|
|
| Panel |
|---|
| panelIconId | atlassian-info |
|---|
| panelIcon | :info: |
|---|
| bgColor | #F4F5F7 |
|---|
|
This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above. |
| Note |
|---|
In early January 2024, we're introducing a brand-new SLA configuration page! You’ll be able to revert to the old page for 3 months – explore and transition at your pace. Stay tuned for more updates and a demo as we approach the New Year. |
...
| Panel |
|---|
| panelIconId | atlassian-light_bulb_on |
|---|
| panelIcon | :light_bulb_on: |
|---|
| panelIconText | :light_bulb_on: |
|---|
| bgColor | #FFFAE6 |
|---|
|
Click here to learn more about Calculation Methods. |
| Anchor |
|---|
| critical-zone |
|---|
| critical-zone |
|---|
|
7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from
blue to
orange. (
Learn more about the SLA Panel here.)
...