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If the migration fails for any reason, please collect the Deployment ID and provide it to us by opening a support ticket in the Support Portal. Refer to our article How to find the deployment ID when a deployment fails using CMJ Cloud.
Also, we advise to download a 'Support Zip' (which contains information and logs from your Jira system and Cloud Migration Tool) and attach it to the support request. Refer to https://confluence.atlassian.com/support/create-a-support-zip-790796819.html.
Atlassian recommends submitting a MOVE ticket once you've committed to planning your migration. They will assign a dedicated cloud migration manager (CMM) to your ticket to assist you throughout the entire migration. The CMM can help you choose the best tools and strategies for your organization.
More Information
Please check the road map Product Roadmap: Server-to-Cloud Migration Use Case as we will update it periodically to reflect the features in development and the features planned for the future.
For more information, refer to our documentation:
Configuration Manager Cloud Migration Tool: https://appfire.atlassian.net/wiki/spaces/CMT
Configuration Manager for Jira Cloud: https://appfire.atlassian.net/wiki/spaces/CMJ
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