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Auibutton color #F4F5F6 id kbhpwmk8by type standard title Server url https://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Create+an+SLA target false Auibutton color #0052CC id n4771dp9fqi type standard title Cloud url https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Create+an+SLA

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This page contains step-by-step instructions on how to create an SLA on Time to SLA for Jira Cloud.

1. Log in to your Jira Cloud account.

2. Click Apps in the header menu and open the Time to SLA app.

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3. From the header menu, go to SLA Configurations.

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4. Click Add New SLA Definition and the SLA configuration screen will appear.

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In our example, we’ll set up an SLA for First response time. Follow the example through the screenshots below, and jump between different steps with one click thanks to the help of the handy list below:

1. icon

2. Enable SLA

3. SLA Scope

4. Conditions

5. Goals

6. Calculation Method

7. Critical Zone

8. Display Linked Issues

9. Target Date Custom Field

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1. icon – Here, create a name for your SLA.

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You should fill out at least 1of these fields. It is not necessary to fill out all of them.

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You can add more than one condition. Keep in mind that there is an OR function between conditions, which means when any of the conditions are met, the SLA will starttrigger.

Learn more about SLA Conditions here.

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Goals Goals

5. Goals – Set your SLA goals. Goal selection is a two-step process: first the goal type and then the goal itself. There is always one goal by default, but this can be disabled.

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You can add an unlimited number of numerous goals by using the Add new SLA goal button. All goals, except for the default goal, have to include a JQL or a priority.

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critical-zone critical-zone

7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from blue to orange. (Learn more about the SLA Panel here.)

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