| Info |
|---|
This page is for Time to SLA in Cloud Environmentthe Cloud Environment. |
This article explains how to get SLA data from a specific issue.
Requirements
Get SLA data from Jira Issues in Cloud.
Get the issue where SLA is broken.
Get the relevant date when the following:
SLA started
SLA paused
SLA resumed
SLA finished
Following are the steps to get the SLA Data using REST API
...
functions.
STEPS:
Use the REST API function
...
below for a specific issue and SLA.
| Code Block |
|---|
https://tts.snapbytesapps.com/api/issue-sla/{issueId}/sla/{slaId} |
...
Choose which data to retrieve based on the above Rest API
...
Call’s response:
Elapsed duration
Remaining duration
Overdue duration
Paused duration
Start date
Target date (deadline)
End date and etc
| Code Block |
|---|
{
"issueId": "10091",
"slaId": "38",
"slaName": "Time to Response",
"slaValueAsDurationString": "1h",
"workingCalendarName": "7x24",
"slaValueType": "SLA_VALUE",
"slaStartType": {},
"slaTargetType": {},
"percentageThreshold": 80,
"slaStatus": "STILL",
"slaValue": 3600000,
"startDate": 1647419947000,
"endDate": null,
"deadline": 1647423547000,
"elapsedDuration": 235087,
"remainingDuration": 3364913,
"overdueDuration": 0,
"pausedDuration": 0,
"elapsedPercentage": 7,
"isStarted": true,
"isPaused": false,
"isFinished": false,
"inNonWorkingHours": false,
"inNonWorkingDays": false,
"lastStatusDate": 1647420182087,
"calendarId": "7x24",
"workingDuration": 235087,
"slaValueForFixedDurations": null
} |
...