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This could lead to problems with calculations and the wrong information being shown on the SLA Panel. Enabling the Asynchronous Update for the affected SLA on the SLA Configurations screen will get rid of such problems.
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🤔 How does it work?
Since it is not possible to change the way Jira works, Time to SLA offers a limited but effective solution: the Asynchronous SLA calculation method. You can activate the asynchronous SLA calculation for SLAs with this problem. TTS evaluates those SLAs out of issue event cycles so that JQL conditions will return the correct results.
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