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Both the Jira Issues and Jira Comments Lightning components will be visible when added to the objects even though the case might not have any associations. These two component components are not displayed once we have an association. We are tracking this as a feature request - see https://ideas.atlassian.servicerocket.com/ideas/SFJ-I-365 |
View a Salesforce Case that has an association. Depending on how your administrator configured the view, the Jira Issue comments will be displayed in its their own section within the Case, similar to this:
Viewing Jira comments in a Visualforce panel
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Note that the comments in blue are from Salesforce and the comments in grey are from Jira.
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- Your administrator enabled Chatter Feed setting in Salesforce.
- The Jira comment satisfies comment privacy and hashtag filters set by your administrator.
- The associated Jira issue is not marked as View-only.
Note that the Chatter post is posted by an administrator account, due to a limitation of Salesforce Chatter API. A remark, however, is provided to indicate the actual user who left the comment in Jira.
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