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SLA Reports – Displays your SLA reports. Enables you to create new ones, as well as view, edit, and filter through older ones. You can also create periodic reports and background reports.
Periodic Reports – Shows all of your periodic reports. Visit this page to download your periodic reports.
Background Reports – Shows all of your background reports. Visit this page to download your background reports.
Favorite – This category appears when youfavorite (
) a saved search filter. You can find all of your favorite filters here.Other – This category shows all of your saved search filters.
Met SLAs – A default search filter that generates Met SLAs report.
Exceeded SLAs – A default search filter that generates Exceeded SLAs report.
Manage Filters – Lists all of your saved filters and enables you to easily manage them.
Manage Subscriptions – Displays and allows you to manage your subscriptions for periodic reporting.
What types of SLA reports are available?
Time to SLA gives you numerous options to configure your reports to suit your unique needs. As of this writing, you can create four types of reports:
SLA Summary Report lets you see the most important information about your SLAs in the most concise way possible.
SLA Detail Report provides a more in-depth look into your SLAs.
SLA Durations Report enables you to create bar, stacked bar, and line chart reports for a selected time period and content.
SLA Status Report allows you to present SLA status information as a pie chart.
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🤔 When should you use which? The SLA Summary Report is useful for developing issue-based reports, whereas the SLA Detail Report is better for creating SLA-based reports. Meanwhile, the SLA Durations Report and SLA Status Report are perfect for visualizing your work and getting information across in an instant. |
🚀 Next Steps
In the following steps, we will learn how to create each one and what makes these reports so simple and powerful. But first, let’s explore the SLA Reports Overview.
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The SLA Reports page shows all of your reports. You can view, edit, and filter through existing reports, as well as create new ones, in just a few minutes.
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Save filter as – Click to name and save the configuration. You can reuse the same configuration in other reports later. Your starred report filters will appear on the side panel once saved.
Report Type – Select a report type: SLA Summary Report, SLA Detail Report, SLA Durations Report,or SLA Status Report.
Filter Type – Filter your SLAs using Project, JQL, or Issue Filters. You can limit the scope of your issues by utilizing Jira's own restrictive parameters or a previously saved Issue Filter.
Project/JQL/Select Issue Filter – This button changes according to your Filter Type. For all cases, you can leave it blank to include all.
SLAs – Displays all of your SLAs, both enabled and disabled.
➕More – Report your SLAs based on SLA Start Date, SLA Target Date, SLA End Date, SLA State (Running, Stopped, Paused), SLA Indicator (Progress, Met, Exceeded, Inactive), Remaining, and Elapsed.
Format – Select the time format.
Issue Columns – Add extra columns to your report from the many fields listed.
Export – Click to download your report as an XLSX file.
Generate – Click to generate your report. You can also Schedule periodic report or Create background report from the dropdown menu.
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When filtering the report, use the ➕More button to narrow down the scope of your SLAs. |