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1. The Salesforce Package must be installed and configured.

2. You will need to configure the available objects and fields before proceeding with other steps. 

3. You will also need to confirm that you can manually create a Jira Issue from Salesforce. If the manual method does not work, then the automation will not work either.

4. Note that Automatic Jira issue creation will work only if:

   1. Salesforce objects, from which you want to create Jira issues automatically, are configured to be available for the authorized connection.

   2. Apex triggers for the respective objects are installed.

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• A trigger that automatically creates a new Jira issue and the post action respects the settings after creating the Jira issue. This was an enhancement introduced from JCFS 4.7 onwards to deliver on a popular request at our idea portal. Submit enhancements on Appfire’s support site.

CaseUpdatedTrigger

trigger CaseUpdatedTrigger on Case (after update) {
    JCFS.API.createJiraIssueWithDefaultPostAction('1000', '10002');
}

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A trigger that automatically creates a new Jira issue and the post action respects the settings after creating the Jira issue. This was an enhancement introduced JCFS 4.7 onwards to deliver on a popular request at our idea portal. Submit enhancements on Appfire’s support site.

Signature of JCFS.API.createJiraIssueWithDefaultPostAction

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