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Part 1: Configuring Entity Mappings

  1. Go to Image Removed Settings > Apps, and then in the sidebar, under Salesforce, choose Bindings.
  2. On the Bindings screen, choose the binding you want to configure and click on Mapping.
  3. On the Configure Mapping screen, click on +Add Entity Mapping.
    (Alternatively, if you have a previously exported Entity Mapping, you can also Import it here.)
  4. The Add Entity Mapping dialog window appears.
  5. Choose the Issue Types you want mapped to specific Salesforce Objects.
  6. Click Add.

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