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Part 1: Configuring Entity Mappings
- Go to Settings > Apps, and then in the sidebar, under Salesforce, choose Bindings.
- On the Bindings screen, choose the binding you want to configure and click on Mapping.
- On the Configure Mapping screen, click on +Add Entity Mapping.
(Alternatively, if you have a previously exported Entity Mapping, you can also Import it here.) - The Add Entity Mapping dialog window appears.
- Choose the Issue Types you want mapped to specific Salesforce Objects.
- Click Add.
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