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Building the knowledge base system

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Step 1 - Create the template

Expand
titleCreating the template

Go to

  • Space Settings > Look and Feel

  • add a new template

  • name the new template as Knowledge Base Article Template

  • add a Field Group macro by typing /field

In the macro editor

  • add the necessary fields; Summary, Diagnosis, Cause, Solutions using the Paragraph field type

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For the System field

  • add a table and make use of the Dropdown List type

  • edit the field, to add your list options

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  • save the template

Step 2 - Create a knowledge base article

Expand
titleStep 2 - Create Creating a knowledge base article

Create a new page

.

Add

  • add a Live Template macro

.

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Locate

  • locate the template Knowledge Base Article Template

.

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Save

  • save the macro

and

  • publish the page

.

Step 3 - Add content

Click on 
Expand
titleStep 3 - Add content
Adding content

On the published page

  • choose Edit Content to turn the page into a form

.

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Populate

  • populate the fields on the form

.

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When you're done

, click

  • choose Publish Content

.

Info

That's it! Now you have a knowledge base system in your Confluence!

See more Recipes.