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Warning
This feature is now available by default. Contact our Support Engineers to schedule a migration window if needed to allow faster turnaround time on any arising issues.

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At the end of this guide, you will have:

These may take a few hours to complete.

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At the end of this guide, you will have:

Current Product Version	Platform	Target Product Version	Platform	Available App Migration Path	License Migration	Notes/Consideration
Classic Connector for Salesforce & Jira	Server	Connector for Salesforce & Jira	Cloud	Migration Path is available

(Servicerocket on-demand service)

Needed

the

between

between the connector for Jira Server and Jira Cloud.
Allocate time for a test migration to understand the steps required to migrate data and complete re-configuration.
This guide assumes you have successfully migrated your Jira Server data into Jira Cloud,

per

Prework

Before you start, consider the following:

Understand the feature differences between the connector for Jira Server and Jira Cloud.
Allocate time for a test migration to understand the steps required to migrate data and complete re-configuration.
This guide assumes you have successfully migrated your Jira Server data into Jira Cloud, per Atlassian's instructions.
- The Classic Connector does not transfer data via JCMA. Instead, the exporter works on the condition that the Project and its issues already exist in the cloud environment.
- Please follow the steps using Jira Cloud Migration Assistant to ensure Jira issues related to the Classic Connector already exists in the cloud environment.
  Expand
  title Sample step at JCMA

Guide

In Jira Server, ensure the connector is up-to-date. We recommend version 7.2.17 or newer (You can refer to the marketplace version for the most current level of support). To check:
1. Visit Add-ons > Manage add-ons.
2. Find 'ServiceRocket Salesforce.com Connector Plugin' from the list.
3. Expand the section to see the version.
4. If you need to upgrade to the latest version, click Upgrade.
Export the connector data:
1. In the Add-ons administration page, click Export from the Cloud Connectors section.
2. On the Data migration page, ensure 'Salesforce.com' is selected.
3. Click Export. A process will be initiated in the background to produce the export. Click the refresh icon to fetch the latest status.
Note that it may take a few seconds (or up to a few minutes, depending on the size of your instance) to complete. If successful, you should see a table like below:

Image Modified
Click Download. Save the zip file for the the next step.
Switching to Jira Cloud, import the zip file to the Cloud Connector.
Follow the steps in Step 3 - Importing to the New Connector.
The Jira Cloud connector comes with an app package. Install and configure Salesforce features by following the steps in Step 4 - Configuring Salesforce.
Done.

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Next Steps:

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