Page Comparison

Symptoms

You might encounter issues where ServiceRocket add-onAppfire app(s), such as Reporting, Scaffolding, Page Approval, Linking, or Tracking and ServiceRocket the app family Util Library are being disabled.

Additionally, in atlassian-confluence.log, you will see the following error message:.

2017-08-16 14:32:05,046 ERROR [ThreadPoolAsyncTaskExecutor::Thread 46] [atlassian.plugin.module.PrefixDelegatingModuleFactory] createModule Detected an error (NoClassDefFoundError) instantiating the module for plugin 'com.comalatech.workflow' for module 'workflowSupplier': com/servicerocket/confluence/randombits/supplier/core/annotate/AnnotatedSupplier.  
2017-08-16 14:32:05,274 ERROR [ThreadPoolAsyncTaskExecutor::Thread 46] [plugin.osgi.factory.OsgiPlugin] onPluginContainerFailed Unable to start the plugin container for plugin 'com.servicerocket.confluence.plugin.servicerocket-utility-library'

When trying to enable the ServiceRocket add-onAppfire app(s) and ServiceRocket the app family Util Library, the add-ons apps will fail to enable.

Cause

This issue is being caused by 3rd party add-ons that has apps that have a dependency on ServiceRocket the app family Util Library.

Here are some 3rd party add-ons which has app which have a dependency on ServiceRocket this Util Library:.

• Comala Workflows Document Management - Reporting Integration by ComalatechAppfire

• Viewtracker Add - onAnalytics for Confluence app by Bitvoodoo

• Connector for Google Drive and Confluence by Appfire

• Google Apps Connector by M20 Technology

• Comala Metadata Pluginapp by Andy ArmstrongAppfire

Workaround

• uninstall the affected 3rd party

• app(s),

• Appfire app(s), and

• app family Utility Library

• install the Appfire app(s) first, which will automatically

• installs the Utility Library

• then, install the additional 3rd party

• app(s)