This guide will help you configure your Salesforce using the Connector Create REST API so that it has the ability to automatically create a Jira Issue on your Jira instance and also an alternative to the standard way of . configuring a Create Jira Issue button in Salesforce.
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- Log in to Salesforce.
- Go to Setup > Administration Setup > Manage Users > Profiles > New Profile.
- Choose 'Existing Profile' to be: Custom: Support Profile.
- Fill in "Profile Name" with : JIRA Agent.
Click Save.
Note title "CUSTOM: SUPPORT PROFILE" NOT AVAILABLE? Your version of Salesforce may not have the Custom: Support Profile option.
If so, you can create a new profile or clone from any existing profile. But please make sure that the profile has Read, Edit and Create permissions for the relevant object.
Second, assign the created profile to specific user that will be used in the Connector:
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