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The Error logs page (Figure 1, right) displays a paginated list of any errors that have occurred with JMCF for Jira Cloud custom fields. Potential errors could include:
An outage in Jira or Forge that causes JMCF calculations or display values to unexpectedly fail
A misconfigured custom field (e.g. a scripted custom field with a scripting error) that causes JMCF calculation errors
A bug in the JMCF application that may cause errors during configuration, calculation/re-calculation, or display of a custom field
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Please note: Currently, Atlassian storage constraints limit the retention of error logs to 100 logs per day for seven days only. |
The error console data on the nature of the error and provides tools for acknowledging and deleting error logs. The page includes four primary sections:
Page Toolbar - The upper right corner of the page includes a menu with several commands:
Documentation - Open the JMCF for Jira Cloud documentation.
Support request - Open the Appfire Support portal to submit a support request.
Feedback - Open the Appfire Support portal to submit an enhancement or feature request.
Atlassian Community - Open the Atlassian Community page for JMCF.
Acknowledged - Show or hide Acknowledged error logs.
Actions - Bulk actions to acknowledge all errors or delete all errors.
Refresh - Refresh the Error logs table.
Search - Search the Error logs table by:
Field name (full name or partial name)
Field ID
Type (full type name or partial name)
Error details
Error Table - List of error logs.
Pagination - For instances with many custom fields that encounter errors, the table will be paginated with navigation controls under the table itself.
Additionally, the error table consists of the following columns:
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Note: Column headers can be used to sort the Calculations table. |
Time - Full date and time of the error.
Type - The type of error.
Details - Extended error details in the specific error message encountered.
Field Name & ID - The field name and Jira unique identifier.
Note: Occasionally an error will occur that is not related to a specific custom field. When this occurs, the field name and ID column will display none.Acknowledged On - Only visible when the Acknowledged checkbox is checked at the top of the page. The date and time when the error log was acknowledged.
Acknowledged - Check this box to acknowledge the error. Acknowledged errors remain in the error list table, but are hidden by default. Uncheck this box to mark the error as unacknowledged.
Delete - Completely remove the error log. This action cannot be undone!
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You are viewing the documentation for Jira Cloud. |
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