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Warning

This page is intended for users that already use User Group Picker PRO™ and Power Custom Fields Premium™ in the same time.

If you are a first time user of Power Custom Fields Premium™, feel free to skip this page.

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If you have User Group Picker PRO™ already and installed Power Custom Fields Premium™, consider the following precautionary measures:

  1. If you have a valid license of UGP PRO™, you are entitled to a PCF Premium™ license. Contact us, and we'll help migrate your license from UGP Pro to PCF Premium.

  2. All custom fields defined by UGP PRO™ will be migrated automatically  along with their configuration. This step cannot be reversed easily, however you can contact support if you want to reverse it manually (you will need to run certain SQLs on your database). We must insist here, this is a step we highly do not recommend. 
    Migrating your UGP PRO license is the only correct thing to do, as new improvements and maintenance will only happen in PCF Premium™ from now on.

  3. Both UGP PRO™ and PCF Premium™ will continue to function in parallel, however we strongly recommend that you uninstall the UGP PRO™ at your earliest convenience because the migration task happens only once. 

  4. Do NOT create more custom fields via UGP PRO™. You have all functionality in the PCF Premium™ edition.

  5. After installing PCF Premium™ and uninstalling UGP PRO™ we strongly recommend you to restart Jira and perform Jira re-index.

Troubleshooting

We have worked hard so that PCF Premium™ and UGP PRO™ work in parallel so it will allow you to switch the editions easily. However, if you encounter problems during your migration, here's a list of known issues.

Symptom

How to solve

Explanation

You have have both Power Custom Fields Premium™ and User Group Picker PRO™ and cannot update the configuration of the existing fields. 

When you click the referring link, a 404 error appears.

  1. Uninstall the old UGP PRO™ plugin

  2. Perform a disable/enable cycle the PCF Premium™.


We recommend the disable-enable cycle on the PCF Premium™ in order to be sure that the new add-on is in effect. Another option for you is to restart Jira after you uninstall UGP PRO™.

all fields from UGP PRO™ get migrated and this might cause certain conflicts between the two versions

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Info

Additional Assistance

For additional assistance open a support request here.