This page is about Time to SLA for Jira Server users. |
...
| Speed Up the Investigation If you suspect that SLA calculations on an issue are incorrect, inform our support team what the correct values should be while sharing the diagnostics report. This way, we can quickly analyze your reports and compare them with your expected results. |
Hiding Sensitive Information If you would like to hide sensitive information on your issue such as user names, SLA descriptions, workflow names, etc. you can add obfuscate=true parameter to your request, as in the following example: BASE_URL/rest/tts-api/latest/diagnostics/issue/TTS-1?obfuscate=true |