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  1. SLAs – Click to access all of your SLAs.

  2. ID – Displays the ID number of your SLA. The SLAs are listed in the order in which they were created. Click the sorting icon ((blue star)) to reverse it.
    To find a specific SLA by its ID, use the filter icon ((blue star)).

  3. Name – Displays the name of your SLA.

  4. Project – Displays the project name of your SLA.

  5. Start – Displays the Start conditions of your SLA.

  6. End – Displays the End conditions of your SLA.

  7. Add New SLA Definition – Click to add a new SLA.

  8. (blue star) icon – Allows you to see the details of your SLA.

  9. (blue star) icon – Click to edit your SLA.

  10. (blue star) icon – Click to manage the notifications of your SLA.

  11. (blue star) icon – Enables you toclone an SLA.

  12. (blue star) icon – You can delete an SLA by clicking this. This process is irreversible.

  13. Columns – Add or delete columns (Reset, Goals, Pause on, etc.), and change their order by dragging and dropping them on the table.

  14. Hide disabled SLAs – Check the box to hide disabled SLAs.,

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