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This page is about Time to SLA for Jira Server. Using Jira Cloud? Click the Cloud button above. |
On this page, you’ll learn how the SLA Pause function works as well as how to use it. This page has two main parts:
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In many cases, you may want to pause the SLA calculation when the ticket is in a certain status (often as you wait for a customer response) or, depending on the individual contract, on holidays or outside of working hours.
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Important: Keep in mind that the SLA countdown does not pause if the SLA Goal is a negotiation date. |
You can see what a Paused paused SLA looks like on the SLA Panel below.
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