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This page contains step-by-step instructions on how to create an SLA on Time to SLA for Jira Cloud.

  1. Log in to your Jira Cloud account.

  2. Click Apps in the header menu and open the Time to SLA app.

  3. From the header menu, go to SLA Configurations.

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  4. Click Add New SLA Definition and the SLA configuration screen will appear.

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Click here to learn more about ion Calculation Methods.

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7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from blue to orange. (Learn more about the SLA Panel here.)

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