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In order to continue, the user must fill out all required fields, and click Submit and continue. The filled-out form is saved in the created issue's standard and custom fields.
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How to Set Up the Pre-Chat Form:
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Go to Project Settings > Chat Settings > Widget Functionality > Pre-Chat Form.
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Select from the available fields, or create new supported custom fields.
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If you create new custom fields, make sure you’ve added them to the correct screens, or they won’t appear.
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Find the newly created field in the list of available, and click the ➕ icon to add it to your Pre-Chat form.
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Adjust the name of the custom field according to your liking. You can also reorder fields and specify if they are mandatory or optional.
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Click Save.