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By connecting the two, you can receive WhatsApp messages and reply in real-time directly from your Jira dashboard.

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To access the WhatsApp Integration page:

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  1. Open your project, and click Project Settings > Chat Settings > WhatsApp Integration.

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Note

For correct integration of WhatsApp Business with Chat for Jira Service Management, make sure that:

  1. You have set up an open portal to allow anyone to access your portal. 

  2. You're aware of the 24-hour rule according to WhatsApp Business Policy.

  3. There is at least one Agent online on the Chat Dashboard page.

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