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With browser extension

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Canned Responses is fully functional without the extension; however, to have Canned Responses available directly in the native Jira comment box, we highly recommend you use the companion browser extension.

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  1. From your service project, go to a queue that shows all the requests you’d like to comment on.

  2. Click the box beside each request you’d like to comment on.

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  3. Click Comment in the action bar.

  4. Click Insert Select template to open a dropdown and search your template or select your favorite one from the quick toolbar.

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  5. Click Comment to post your comment comments to the requests.

Note

Please note there are limitations due to Jira Cloud restrictions:

  • You must use the Canned Responses extension for Chrome, Edge andFirefox browsers.

  • Automated actions added to the template cannot be run while inserting templates this way.

  • Only plain text can be added to the comments, and attachments cannot be added to multiple requests this way.

  • As mentioned above, only the following dynamic variables are supported in this view: $currentUserName$, $currentUserAccountId$, $currentUserFirstName$, $time$, $timezoneName$, $timeUTCOffset$, $date$