Within the general settings General Settings tab, you can set:
A default time format.
Visibility of the Overview Tab and SLA Panel.
SLA status labels.
Default values for notifier subjects and content.
On this page, you will learn how to set general settings for Time to SLA.
Log into your Jira account.
Click on
How to Change General View and Visibility
1. Click on Time to SLA in the header menu to see the TTS menu.
2. Go to
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Settings > General tab.
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The
Settings page will appear.
Click on the
General tab.
Select
Time Format.3. Select a Time Format.
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| Info |
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Long format: Displays the duration with day/hour/minute/second units and full localized unit labels. Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels. Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels. |
7. Enter
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Overview Tab JQL.
| Info |
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The Overview Tab will only be visible on issues relevant to the JQL that you enter. |
8. Enter
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SLA Panel JQL.
| Info |
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The SLA Panel will only be visible on issues relevant to the JQL that you enter. |
9. Enter
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Issue Menu JQL.
| Info |
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The Time to SLA Issue Action Menu will only be visible on issues relevant to the JQL that you enter. |
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10. Enter Click Save.
How to Change SLA Status Labels
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You can use your own SLA Status labels instead of the TTS default ones.
If you change this text, don't forget to re-index Jira before using these fields in JQL conditions.
However, we strongly recommend using our /wiki/spaces/TTSToggle/pages/10387816 to get more accurate results.
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1. Tick Use i18n keys if you want to see the translated texts according to the local language of the Jira instance.
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| Info |
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If you tick this option to see the translated text in SLA Status labels, you must enter the translation for each label using InProduct Translation Plugin. |
12. Tick Enable Notifiers if you want TTS to send e-mail notifiers. Otherwise, leave this unticked to block all notifiers.
13. Enter a Default Subject template if you have enabled notifiers.
14. Enter a Default Content template if you have enabled notifiers.
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These are general settings for notifiers, it’s best to define notifiers individually for each SLA.
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/wiki/spaces/TTSToggle/pages/10388055
15. Click Save.
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2. Enter SLA Status Labels.
| Info |
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You can use your own SLA Status labels instead of the TTS default ones. If you change this text, don't forget to re-index Jira before using these fields in JQL conditions. However, we strongly recommend using our JQL Functions to get more accurate results. |
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3. Click Save.