| templateType | template |
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| templateOption | {"label":"FAQ Knowledge Base Template v4 Cloud Migration Ready v2","value":"970261609"970261608","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 970261609970261608 |
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| excerpt | Purpose When publishing an article from Jira, some of the Data Categories are not displaying. In Salesforce, the Data Categories are showing correctly. Answer Data Categories name does not support special characters. For example, a Data Category named “Wh@t's New” will not appear in the Article Categories list. Remove the special characters to resolve the issue. To edit and modify the Category groups, read this Salesforce - Create and Modify Category Groups article. |
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| space | SFPUBC |
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| spaceOption | {"label":"Publisher for Confluence Cloud to Salesforce (SFPUBC)","value":"SFPUBC"} |
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| fieldGroupKeys | {"j50msjr2p9Summary Publisher for Salesforce and Confluence configuration mappings page are not showing any values in the drop-down list for Article record type nor in the Article Type Field. Environment Confluence Cloud Diagnostics Steps Not applicable. Cause User used during authentication process is not a Knowledge User in Salesforce. Workaround Not applicable. Resolution User used in authentication process needs have the Knowledge User setting enabled on their profile. In Salesforce, follow these steps: Go to Setup In Quick Find, search User Click Edit for the authentication user On the right side, look for Knowledge User and Enable the setting Click Save In Jira, Refresh the Configuration page under Salesforce Publisher |
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| fieldGroupKeys | {"yibyuz7zpt":["net.customware.confluence.plugin.scaffolding__j50msjr2p9yibyuz7zpt__data_0_o1sxxtzjww2nd836o8z2"]} |
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