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Installation
There are two methods of installation:
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Installation using an Atlassian License (a license bought through the Atlassian Marketplace). |
STEP 1: Install the app
STEP 2: Install the ServiceRocket License
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Note |
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To install a Premium edition license, follow the same steps as shown under the ServiceRocket Licensing tab. |
Switching Between Atlassian Licenses and ServiceRocket Licenses
Switching from a ServiceRocket License to an Atlassian License
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In the sidebar, under Security and Encryption for Confluence Server & Data Center, click License.
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Switching from an Atlassian License to a ServiceRocket License
- Go to the top right of the page and click on the cog icon > Manage apps.
Go to Security and Encryption for Confluence Server & Data Center and click on the pencil icon next to License key.
- Remove the license and click Update.
In the sidebar, under Security and Encryption for Confluence Server & Data Center Configuration, click License.
- Upload your ServiceRocket License.keyfile by clicking Choose File.
- Click Install.
Frequently Asked Questions
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This may happen if you have a large instance and may also happen if you are upgrading from a previous version. We advise you to wait it out especially if your instance contains large amounts of data. |
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This app supports Dual Licensing. This means you may choose to use this app by purchasing either a ServiceRocket license or an Atlassian Marketplace license. If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first. Likewise, if you have an Atlassian Marketplace license and want to switch to a ServiceRocket license, you will need to uninstall the Atlassian Marketplace license as well. |
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Check our /wiki/spaces/GENSUPP/pages/483297202for more help on this topic. |
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If you have questions about our add-on licenses, consult our support team via any of the channels mentioned at our /wiki/spaces/GENSUPP/pages/483297254 page. |
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